Common Questions:
Question: How do I add my credit/debit card, checking, or savings information?
Answer: To add a credit/debit card, checking, savings account:
Locate your name in the upper righthand corner.
Hit the arrow next to your name for the drop box.
Go to “Payment Methods” To add a payment method
Hit the blue box = “+Add Payment Method”
Enter payment information – For your account type
it will be either credit/debit card,
checking or savings account.
Hit the blue box = “SAVE”
Question: How do I update/change my credit/debit card,
checking, or savings information?
Answer: To update/change your information:
Locate your name in the upper righthand corner.
Hit the arrow next to your name for the drop box.
Go to “Payment Methods” On right hand side locate the 3 dots …
Click the 3 dots Click edit Enter the payment information –
For the account type it will be
either credit/debit card, checking or savings account Hit the blue box = “SAVE”
Question: How do I delete my credit/debit card, checking, or savings information?
Answer: To delete your information:
Locate your name in the upper righthand corner.
Hit the arrow next to your name for drop box.
Go to “Payment Methods”
On right hand side locate the 3 dots …
Click on the 3 dots. Click “Delete”
The system will ask are sure you want to “Delete”?
Click the yellow “Delete” box.
Your card, checking, or savings will be deleted.
Question: How can I obtain my statement or history?
Answer: To retrieve your statement or history:
Click the “Giving Tab.”
Click the year to date = It will expand to “Gift Date Range.”
Change your dates = 01/01/2021 thru 12/31/2021
Fund = you can choose a particular item: tithes, missions, or the default is “Select All.”
Clicking “Reset Filters” will change to the criteria you selected.
Question: How do I set up scheduled/recurring gifts?
Answer: To automate your giving:
Click the “Scheduled” tab. Click the blue box “+Give”
Enter the Amount = For example $100 Fund = Tithes
Click the gray box “+Another Fund” = offering, missions Click “Multiple Times”
Choose one of the options listed: 2 Weeks, Every Month
Note: If an option is not chosen, it will schedule your donations every week.
Question: How can I have my donations come from my bank?
Answer: Through bill pay, they will mail out a check.
The bank will need the church address:
9501 Arlington Expressway, Suite 245A, Jacksonville, FL 32225
Please specify where you want your donation directed:
tithes, offering, etc.